Inbound SMS
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      Receive replies and forward them

      Receive replies to your SMS and forward them by email, HTTP callback or SMS

      This article talks about:

      In order to receive replies, it is essential that you set a phone number as the sender of the SMS. SMS with an alphanumeric sender (e.g. CompanyABC) cannot be replied to.

      Receiving replies via SMS

      There are basically three different ways to receive replies:

      1. Use your own phone number (landline or mobile) as sender identification. You will then receive the replies directly on your own device.
      2. Use one of our shared gateway numbers as the sender ID. You will receive answers for 48 hours.
      3. Book your own phone number with us, which you can specify as the sender ID.

      Also have a look at our product page for inbound SMS.

      Note for 2.: Restrictions for shared numbers

      To learn more on how to use shared numbers and on what restrictions to expect, please read the Shared numbers article.

      Forwarding Inbound SMS

      Please find instructions on how to forward incoming SMS in our article on receiving SMS in the section "Forwarding incoming SMS".

       

      Do you still have questions? Please don't hesitate to contact our support!