For more information, please als see the help article "My credit was not topped up".

In general, your account is managed as a prepaid account. This means that you can use our services until your balance is used up.

To top up your account, you have various payment options at your disposal, which are currently the following:

Payments by Paypal, credit card, cryptocurrencies and instant bank transferare usually made immediately. Payments by SEPA direct debit are also executed immediately if you already have an activated SEPA mandate.

Enter the desired amount in your login under Billing –> Add funds. Select the desired payment method, currency and amount and follow the respective instructions.

Please note that there may be a slight delay in adding the payment to your account if one of our filters does not release the payment immediately.

You can find further information on delayed payment in the section "My credit was not topped up".

For payment by direct debit, you need a valid SEPA mandate, which must first be verified.

You can enter your SEPA bank details in the form on the page to top up credit.

Then please top up your account with any amount by bank transfer or instant transfer from the account specified in the SEPA Mandate. As soon as we have received a payment from your bank account, your SEPA Mandate will be activated.

By setting up an automatic top-up via SEPA direct debit, bank transfer or credit card, you avoid late top-ups and the associated undelivered SMS messages. When recharging by bank transfer, you will automatically receive an invoice for the amount you have selected when the balance falls below the threshold. In this case, the credit will only be added to your account after payment has been received.

Enter the lowest desired balance of your account in the balance threshold box. As soon as your credit balance falls below this level, your account will be topped up automatically by the amount you entered in the top-up amount box.

Do you still have questions? Please contact our support for help.

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