Every voice call gets a status in the journal under Journal -> Voice. The detail view of a call additionally shows the technical Result (hangup cause) and, under Ended by, which side ended the connection. The same values are returned by the API and the voice_status webhook.
Temporary status
These status values still change while the call is in progress.
| Status in journal | API value | Meaning |
|---|---|---|
| Initiated | initiated |
The call has been accepted and is being set up |
| Ringing | ringing |
The recipient's line is ringing |
| Active | in-progress |
The recipient has picked up, the announcement is playing |
Final status
These status values no longer change. Only the status Completed is charged.
| Status in journal | API value | Result (hangup cause) | Meaning | Billing |
|---|---|---|---|---|
| Completed | completed |
NORMAL_CLEARING |
The recipient answered the call and the connection ended normally | ✅ |
| Rejected | rejected |
CALL_REJECTED |
The call was actively declined at the recipient's line | ❌ |
| Busy | busy |
USER_BUSY |
The recipient's line is busy | ❌ |
| No answer | no-answer |
NO_ANSWER, NO_USER_RESPONSE |
The call was not answered within the ring duration | ❌ |
| Failed | failed |
e.g. UNALLOCATED_NUMBER, NO_ROUTE_DESTINATION, NETWORK_OUT_OF_ORDER |
The call could not be set up, for example because the number is not assigned or the destination network was unreachable | ❌ |
The duration is counted from the moment the recipient picks up. Ringing time is not charged. The per-minute prices for each destination country are listed on our pricing page.
What does "Rejected" mean?
The status Rejected with the result CALL_REJECTED means that the call was set up correctly and reached the recipient, but was actively declined there. In this case the cause lies with the recipient's device or line, not with seven. Typical reasons:
- The sender number is on the phone's block list.
- A "Do not disturb" profile is active or unknown numbers are silenced.
- The recipient's mobile carrier filters the call as spam or a marketing call.
- The recipient manually declined the call.
An invalid or unassigned number, by contrast, shows up as Failed rather than Rejected. If the same sender gets through to other recipients normally, ask the affected recipient to check the settings above and then start a fresh test call.
Who hung up?
The field Ended by in the detail view shows which side ended the connection:
| Value | Meaning |
|---|---|
| Caller | seven hung up, for example after the announcement finished |
| Callee | The recipient hung up |
| Rejected | The recipient's line declined the call |
| Aborted | The call was cancelled before pickup, for example after the ring duration expired |