How long does it take to top up my credit? What can I do if it does not show up?
How quickly your credit is topped up depends on the payment method you choose. Payments via PayPal, credit card, crypto currencies and instant bank transfer are usually executed immediately. Payments by SEPA direct debit are also executed immediately, provided you already have an activated SEPA mandate.
If you pay via PayPal, you may receive an email to your PayPal email address asking you to approve the payment.
When you top up your account for the first time, it can take up to 24 hours for the payment to go through.
In rare cases, it can also happen with the above-mentioned payment methods that one of our filters does not immediately release the payment. In this case the payment must be confirmed manually by our team and the recharge will be delayed.
If your credit still has not been recharged after 24 hours, please contact us at email@example.com.