I need my invoice with a different address or I want to cancel an invoice
Need an updated address on your invoice or ordered credits by mistake?
There is an option to create a new invoice yourself and, in certain cases, to cancel an invoice yourself.
Both options can be found in the same place, namely to the right of your invoices in the Finance menu area.
Create new invoice
You can learn how to change your invoice data in the help article Change billing address.
Once you have made the desired change there, you can create an updated invoice. Click the blue arrow to recreate the corresponding invoice. Confirm the step in the following popup. This function is available for 30 days after the invoice was fist made.
Cancel invoice
To cancel an invoice, click the red delete icon, also to the right of the corresponding invoice. Confirm the step in the following popup. You can cancel invoices yourself, which are to be paid by bank transfer, but have not been paid yet.
If you want to cancel an invoice for which the icon is not displayed, please contact our support team.
Unpaid invoices that are to be paid by bank transfer will be cancelled automatically after 60 days.
You need help or have further questions? Again, our support team will be happy to help.